UHS employees are committed to making every interaction a "WOW" experience by demonstrating the following Service Excellence behaviors:

Treat Everyone As a Guest

• I make a positive first impression and continue that positive impression through ongoing efforts
• I anticipate the needs and expectations of all customer groups
• Display service recovery skills
• I am responsible for resolving customer dissatisfaction without assigning blame

• Always say “Please” and “Thank You”
• Greet guests with eye contact and a smile

Demonstrate Professionalism and Excellence in the Things I Do

• I deliver excellence that goes beyond departmental and individual job responsibility
• I am proud to sign my name to what I do
• I demonstrate professionalism in how I look, what I do, and what I say
• I hold myself accountable — I am a positive role model

• Always wear your name badge
• Use language appropriate to the situation and the guest

Practice Teamwork

• I participate in decision-making and process improvement, regardless of my level in the organization
• I communicate effectively within and beyond my assigned team
• I focus on the problem or issue, not the person

• Always end an interaction with the guest by asking, “Is there anything else I can do for you?”
• I hold myself accountable for getting the information
• I need to know to do my job